E-commerce
ShopEasy
Reduced repetitive support tickets by 70% in the first month.
Konvoq handled shipping, returns, and order-status requests automatically, while routing refund edge cases to human agents.
Customers
Teams using Konvoq to scale support without scaling headcount
From SaaS to commerce, support leaders use Konvoq to automate repetitive conversations, keep response quality consistent, and route high-impact cases to humans.
ShopEasy
CloudHost
HealthFirst
EduLearn
LegalEase
FinStack
TravelFlow
BuildCore
94%
Average resolution rate
-67%
Median ticket volume
< 2s
Typical first response
+28%
Qualified conversation lift
SaaS
CloudHost
Achieved 96% tier-1 automation coverage across product support.
The support team shifted from repetitive troubleshooting to priority incidents and enterprise escalations.
Healthcare
HealthFirst
Resolved 89% of incoming patient chat queries with guided escalation.
Appointment and policy questions were automated, while sensitive workflows routed to staffed channels.