AI Support Desk for teams that need speed and control
Konvoq gives support teams one focused workflow: resolve repetitive questions instantly, escalate edge cases with context, and continuously improve answer quality from real conversation data.
Knowledge-grounded answers
Respond from your docs, changelog, product pages, and policy content with consistent output quality.
Reliable escalation
Route low-confidence or sensitive conversations to humans with context and intent signals attached.
Support-first operations
Designed for ticket deflection, queue reduction, and faster first-response workflows.
IMPLEMENTATION FLOW
Launch in three practical steps
Connect your knowledge
Add docs, FAQ pages, and release notes so the assistant answers from real source content.
Set tone and escalation policy
Define assistant voice, confidence thresholds, and handoff rules for billing, bugs, and outages.
Launch and optimize
Go live on high-intent pages, then improve weekly using unresolved conversations and analytics.