LEGAL

Privacy Policy

Last updated: March 2026

This policy describes how Konvoq handles personal and business data across our platform and services.

1. Scope

This Privacy Policy explains how Konvoq, operated by Webomindapps Private Limited, collects, uses, stores, and safeguards personal and business information when you use our website, dashboard, APIs, and AI support features.

By using Konvoq, you acknowledge this policy and agree to the data practices described below.

2. Information We Collect

We collect information needed to provide and improve the service.

  • Account data: name, work email, company, login credentials, workspace details.
  • Billing data: subscription plan, invoices, and payment records processed by Paddle as Merchant of Record.
  • Product data: chatbot conversations, knowledge sources, usage events, and integration metadata.
  • Technical data: IP address, browser type, device details, logs, and security telemetry.

3. How We Use Data

Konvoq uses collected data to deliver core functionality, secure accounts, support users, and maintain service quality.

  • Operate AI chat features and workspace configuration.
  • Process subscriptions and manage billing events.
  • Detect abuse, fraud, and suspicious activity.
  • Measure performance, reliability, and product adoption.
  • Communicate important updates and support responses.

4. AI Processing

To generate responses, Konvoq may process conversation inputs and selected knowledge data through AI infrastructure providers.

AI outputs are probabilistic and may be incomplete or inaccurate. Customers remain responsible for reviewing business-critical responses before use.

5. Data Sharing

Konvoq does not sell personal data. We share data only with service providers that help us operate the platform under contractual controls.

  • Paddle for billing, tax handling, and refunds.
  • Cloud and hosting providers for infrastructure.
  • AI and analytics providers for response generation and service monitoring.
  • Regulatory or legal authorities where required by law.

6. Data Retention

We retain data only as long as required for service delivery, compliance, and legitimate operational needs.

Retention windows vary by data type and account plan. Customers can request deletion through support channels, subject to legal or security obligations.

7. Security

Konvoq applies layered safeguards including encrypted transport, access controls, and monitoring controls designed to reduce risk.

No system is fully immune to threats, but we continuously improve our controls and incident response practices.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, export, restrict, or delete your personal data.

Requests can be made by contacting our privacy team.

9. International Transfers

Konvoq services may involve processing in multiple countries. Where required, we use appropriate contractual and operational safeguards for cross-border transfers.

10. Policy Updates

We may revise this policy to reflect legal, product, or operational changes. The current version and update date will remain available on this page.

11. Contact

For privacy questions or data requests, contact: privacy@konvoq.ai

Operator: Webomindapps Private Limited (Konvoq)

Related policies: Terms | Cookies | Refunds