Refund Policy

Konvoq subscription payments are handled by Paddle, which acts as Merchant of Record for applicable transactions.

Paddle manages billing operations, invoicing, tax handling, and payment settlement based on your region.

Your card statement may show Paddle instead of Konvoq for subscription charges.

Konvoq provides a 30-day money-back window for eligible purchases processed through Paddle.

If your request is submitted within 30 days of the original transaction date and meets policy conditions, the payment can be refunded to the original payment method.

Refund requests can be submitted through Paddle support or via Konvoq support channels.

To speed up verification, include your purchase email, invoice or receipt reference, and transaction date.

Once approved, refunds are initiated to the original payment source.

Processing duration depends on your bank or card provider and is typically completed within 5 to 10 business days.

Paid plans may renew automatically according to the selected billing cycle.

You may cancel any time to prevent future renewals. Cancellation does not retroactively shorten the active billing period.

If you see unexpected charges, contact Paddle or Konvoq support before filing a chargeback.

Direct chargebacks may delay investigation and can temporarily limit account access during dispute review.

This policy may change to reflect legal requirements or billing process updates. The latest version will remain published on this page.

Konvoq billing support: billing@konvoq.ai

Paddle support: https://paddle.net