Platform Features

AI chatbot features for support teams

Train on your docs, route conversations, customize the widget, and track what your AI support agent resolves.

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Train on any content in minutes

AI Training Engine

Connect your website, docs, and files to give your AI chatbot accurate answers fast.

Paste website URLs and crawl them automatically
Upload PDF, DOCX, CSV, or plain-text documents
Add custom Q and A pairs for precise control
Sync your product catalog for real-time answers
Match your brand cleanly

Widget Customization

Make the widget look and sound like your product without custom code.

Tune colors, fonts, and radius to match your system
Upload a branded avatar or use a generated one
Write your own welcome message and starter prompts
Choose placement on site, docs, or product surfaces
Know exactly what is working

Advanced Analytics

Track what your AI resolves, where handoff happens, and which conversations drive pipeline.

Track engagement windows and conversation volume
Measure resolution versus human handoff rate
Find unanswered questions to close knowledge gaps
Attribute qualified conversations to pipeline impact
One platform for AI and humans

Team Collaboration

Keep AI and human support in one workflow so teams can step in without losing context.

Shared inbox for AI-to-human handoffs
Internal notes and mentions for tricky tickets
Role-based access for admins, agents, and viewers
Routing rules based on topic or customer tier
Comparison

Why teams choose Konvoq

Feature
Basic Tools
Konvoq AI
Enterprise
Custom AI Training
✕
✓
✓
Multi-LLM Switching
✕
✓
✓
Widget Customization
✓
✓
✓
Conversation Analytics
✕
✓
✓
Human Handoff
✕
✓
✓
Unlimited Sources
✕
✓
✓
Get Started

Start your AI chatbot in minutes

Train on your website and docs, then launch with routing, analytics, and human handoff.

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