GETTING STARTED - 5 min read
Go-Live Checklist
Use this pre-launch checklist before enabling the widget for all users.
Updated 2026-03-10
Before launch
Confirm branding, greeting text, and routing rules in production workspace.
Test handoff paths for sales, billing, and technical support intents.
- Verify allowed domains.
- Validate team notification channels.
- Run 20 to 30 sample conversations.
After launch
Monitor response quality, resolution rate, and handoff volume for the first 7 days.
Tighten prompts and add missing content from real user questions.
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