GETTING STARTED - 6 min read
Train the AI on Docs and URLs
Upload files and URLs so the assistant answers from your real product knowledge.
Updated 2026-03-12
Add content sources
Open Knowledge Base and add help center URLs, docs pages, and product policy pages.
You can also upload PDF, Markdown, and text files for private internal guidance.
Control answer quality
Set answer style, fallback behavior, and confidence thresholds in assistant settings.
Use source citation mode for support-heavy workflows so agents can validate responses.
- Prefer concise answer style for chat channels.
- Enable escalation when confidence is low.
- Review unanswered questions weekly and add missing docs.
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