INTEGRATIONS - 4 min read
Slack Integration
Send handoff alerts and conversation updates directly to Slack channels.
Updated 2026-03-08
Setup
Install the Konvoq Slack app and choose channels for support and sales alerts.
Assign escalation types so only critical conversations notify on-call teams.
Operational tips
Use channel threading to keep each conversation contained.
Track SLA response times for handoff events.
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